RETURN + EXCHANGE POLICY
RETURNS.
All returns are for store credit and must be made within 15 days of items arrival date. We do not offer returns to original payment method.
To be eligible for a return, your item must be unused and in the same condition that you received it, showing no signs of wear or usage, and in the original packaging.
To obtain a return authorization, please email hello@shopwhyl.com. Item must be postmarked within 15 calendar days of the original shipment's arrival date. Once your return is received and accepted, your refund will be processed as store credit and will be emailed to you in the form of a gift card.
Please note that we are not responsible for return shipping costs and original shipping costs are non-refundable. We do not provide return shipment labels.
When shipping a return, consider tracking and insuring your package, as we are not responsible for items that are lost in transit or arrive back to us damaged.
If you are local to the San Francisco area, in person returns can be arranged at our studio location for no additional cost. Please arrange at time of return request.
We DO NOT accept returns of our gift boxes.
DAMAGED ITEMS.
We will replace or refund all damaged items. If your item arrives damaged, please send an email, including a photo of the item and description of the damage to hello@shopwhyl.com within 24 hours of receiving the item to qualify for a no cost exchange or refund (minus the original shipping costs), and, when appropriate, a pre-paid shipping label for the return of the item. Unfortunately, if we do not receive notification within this window, we cannot verify an item was damaged in transit.
EXCHANGES.
We will accommodate exchange requests when we are able. If you would like a different color or size and the item is final sale, please contact us to arrange an exchange.
FINAL SALE.
All bath, body, cosmetics, skincare, pierced jewelry, perfumes and consumable or food items are final sale and cannot be returned.
All items purchased during final sale discount promotions or any items labeled as final sale cannot be returned.
All already reduced sale items purchased at an additional discount (for example, with a 15% off coupon code) are considered final sale and not eligible for return.
Please be sure to read full product descriptions and ask any questions that you may have prior purchase.