Frequently Asked Questions

WHERE DID THE NAME WHYL COME FROM?

WHYL is our take of the spelling of the word 'while', a multi-faceted word with meaning that can vary largely based on its intended function, position in the phrase and even the writer or speaker's language or dialect. Something can be worth your while, occur once in a while or you can while away the afternoon. While can be used to reference a period of time as well as an exact moment; it can combine two separate clauses, yet can also be used in the contrastive sense. It's unique, yet common; familiar, yet diverse. We want our space (currently virtual and soon to be permanent) to be one of exploration and gathering; a combination studio, shop and event space where you can sip a coffee, discover a new brand, meet a local artist and simply WHYL away the afternoon.

WHERE ARE YOU BASED?

We operate all business out of a private studio in san francisco, Ca. 

WHAT TYPES OF PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, Amex, Discover, JCB, Shop Pay, Apple Pay, Google Pay and PayPal.

DO YOU OFFER FREE SHIPPING?

Yes, we are currently offering a promotion of Free Shipping for all domestic online orders of $50 or more. View additional details, along with our other current promotions, here.

HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

[ Due to the current COVID-19 crises, we are taking extra precautions to ensure the safety and health of our customers and those around us, and you may experience some delays. ]

All orders are typically processed the following business day and shipped via your choice of shipping method. If Free Standard Shipping is selected, your order will ship via USPS First Class or UPS Ground, both of which include tracking information, and can take anywhere from 2 - 10 business days.Once your order is prepared for shipment, you will receive an email confirmation with the tracking information and the expected delivery date.

Please note that during particularly busy seasons, such as during the holidays, orders can take 1 to 3 business days to process. 

DO YOU REQUIRE A SIGNATURE FOR DELIVERY?

By default, packages are sent without the requirement of a signature for delivery. Should you like to require a signature, please make note of it in the Notes section of your Cart prior to check-out. 

WHAT ABOUT SHIPPING INTERNATIONALLY?

Yes, we ship worldwide. Please keep in mind that any order shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country, and the recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance may apply and must be fulfilled by the recipient; WHYL has no control over these charges, nor can we predict what they may be. If you have any further questions regarding shipping outside of the United States, please contact us at hello@shopwhyl.com.

DO YOU ACCEPT RETURNS?

All returns are for store credit and must be made within 15 days of items arrival date. We do not offer returns to original payment method.

To be eligible for a return, your item must be unused and in the same condition that you received it, showing no signs of wear or usage, and in the original packaging.

For more information, please view our full Return + Exchange Policy

WHAT IF AN ITEM IS DAMAGED?

We will replace all damaged items. If your item arrives damaged, please send a photo of the damaged item to hello@shopwhyl.com within 24 hours of receiving the item to qualify for an exchange or pre-paid shipping label return and refund. and we will quickly resolve the issue. We cannot verify an item was damaged in transit if we are not notified immediately.

WHAT IF MY PACKAGE NEVER ARRIVED?

The USPS and UPS generally do a great job of getting our packages delivered, but there can be the occasional hiccup now and then. If your tracking number says that your package has arrived, but you have not receive it, please wait a few extra days before contacting us to allow the package to organically surface (which we have found to occur most of the time). If you feel that your package has been lost in transit or delivered incorrectly, please email hello@shopwhyl.com with your order number, so we can start an insurance claim and get you a replacement shipment. Please note that you may have to fill out a short online form. 

If you commonly have packages missing or misplaced at your shipping address, please make note to require a signature for delivery. 

WHY DO I HAVE TO PAY SALES TAX?

Because we are a business operated out of California, any purchases made by individuals who reside in California are subject to sales tax.

THE ITEM I WANT IS SOLD OUT, WHEN WILL YOU BE GETTING NEW STOCK?

Please contact hello@shopwhyl.com with any requests for merchandise restocking. 

Still have questions? Don't worry, we welcome the infrequently asked ones too. Any inquiries can be emailed to hello@shopwhyl.com.